🛑 Cancellation Policy – NAIJAZON
At Naijazon, we aim to provide a seamless shopping experience—including the flexibility to cancel orders when needed. Please review our cancellation guidelines below.
You can cancel an order within 1 hour of placing it, as long as it hasn’t been packed or shipped.
After the 1-hour window, cancellations may no longer be possible due to order processing.
Log in to your account on [Your Company Name].
Go to My Orders.
Select the item you wish to cancel.
Click Cancel Order (available only if the order is still eligible for cancellation).
If your order has already been shipped, it cannot be cancelled.
You can still return most items after delivery under our [Return & Refund Policy].
For prepaid orders, refunds will be processed to your original payment method within 5–7 business days after cancellation confirmation.
Refund time may vary based on your bank or payment provider.
Certain products may not be eligible for cancellation, including:
Customized or made-to-order items
Perishable goods
Items marked as “Non-Cancellable” on the product page
Our customer support team is available 24/7 to assist with cancellations, refunds, or related concerns:
Live Chat via our website/app
Email: support@naijazon.com
Phone: +0123456789
🛑 Cancellation Policy – NAIJAZON
At Naijazon, we partner with trusted third-party sellers to offer a wide variety of products. While we strive to offer flexible cancellation options, policies may vary slightly depending on who fulfills the order.
Orders Fulfilled by [Your Company Name]:
Can be cancelled within 1 hour of placement, before they are packed or shipped.
Orders from Marketplace Sellers:
Cancellation requests are subject to the seller’s approval. Some sellers may accept cancellations only before the item is shipped.
Log in to your account and go to My Orders.
Select the order you'd like to cancel.
If cancellation is available, click Cancel Order.
For marketplace items, the seller will be notified and may approve or decline the request based on the order status.
You’ll receive an email notification once the cancellation is confirmed.
Orders cannot be cancelled once they are shipped.
You can still request a Return or Refund after receiving the item, based on our [Return & Refund Policy] and the seller’s return terms.
For successful cancellations, full refunds will be issued to your original payment method within 5–7 business days.
For marketplace orders, refund timelines may vary slightly based on the seller’s processing time.
Certain items may not be eligible for cancellation, such as:
Custom-made or personalized products
Perishable items
Digital downloads or services
Items marked as "Non-Cancellable" on the product page
Our support team is here to assist you:
Live Chat on our website/app
Email: support@naijazon.com
Phone: +0123456789
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