Effective Date: 20th January, 2025
At Naijazon, customer satisfaction is our priority. This Refund Policy outlines the terms under which you may receive a refund for eligible purchases.
You may be eligible for a refund under the following conditions:
The item was damaged, defective, or not as described.
The order was cancelled before shipping.
The item was returned successfully in accordance with our Return Policy.
The seller failed to deliver or fulfill the item within the promised time frame.
Full Refund: For damaged, defective, or incorrect products.
Partial Refund: For minor issues or missing components (case-by-case basis).
No Refund: For non-returnable items or returns initiated beyond the return window.
Most refunds require that the item be returned in original condition and packaging.
Refunds will only be processed once the return is received and inspected.
Refunds will be issued to the original payment method, such as:
Credit/debit card
Wallet or store credit (optional)
Bank transfer (for Cash on Delivery returns)
Once approved, refunds are processed within 5–7 business days.
Refund times may vary depending on your bank, payment gateway, or seller processing time.
Refunds are not applicable for:
Personalized or custom-made items
Perishable or consumable goods
Digital downloads and gift cards
Items marked "non-returnable" or "final sale"
If your item was sold by a third-party seller:
The refund will follow the seller's individual policy (listed on the product page).
[Your Company Name] may mediate disputes if the seller fails to act in accordance with our customer protection standards.
If you believe your case qualifies for a refund or if you need assistance:
Email: support@naijazon.com
Phone: +0123456789
Live Chat: Available on our website/app
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